Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

In case you're wondering after our recent posts —  we don’t think digital files are the enemy! Today’s clients expect them. And we know (because digital downloads are such a popular feature in Workspace)  that for many photographers, they’re a vital part of a thriving, sustainable business — and when embraced with intention, they can enhance, not diminish,  the client experience. They are the first step in a meaningful client relationship. Today’s clients want to share, relive, and carry their memories everywhere. So think of digital To View More >>

As everyone knows, Covid has been very disruptive for business — from product availability to courier services to prices — and it’s starting to feel like the “new normal”. So we’re starting the year with an updated cover material range, and a new strategy to move this forward in the future. We’re excited about it, but we also know that any change can raise questions, which we’ve tried to answer in advance here. We’d love your feedback! Please take a few minutes to read the following, but if you just want to see the updates follow To View More >>

Black Friday and Cyber Monday are just around the corner — the perfect time to engage with customers and increase your sales in Print Shop. There's nothing worse than scrambling at the last minute, so start now so you have plenty of time to set up your store — and your offers!  Here's a checklist to make sure you're prepared.  Dates: Black Friday: Friday 27 November 2020 Cyber Monday: Monday, 30 November 2020 1) Decide your discounts / offers It is said that most buyers on Black Friday are looking for at least a 20% discount - but you can obviously get creative with your offers. To View More >>

Here are two Black Friday specials you won't want to miss! Our Black Friday special ends on the 30th of November 2018 so make sure you get in quick... 99 for Life! Imagine never having to pay for your online galleries or shopping cart again!! Well now's your chance — upgrade once and  never renew or pay again. That's right,  the Lifetime Basic plan is back  and just in time for the major upgrades coming up! Think about it — you could pay your existing provider every year for the rest of your career, or  grab Workspace Basic for just US$99 — for life. To View More >>

What’s the most important part of an album? Your photography and how it’s presented!  That’s why for a while now our primary focus has been on pages … more page types … more and better printing options … album design and proofing tools. But right now we're focused on covers! — giving you and your clients more cover materials to choose from, and even more ways to customise. Last week we announced 22 new cover materials … but that’s only half the story! Now you can take your albums to the next level with our compelling new range To View More >>

Micro-Leather is our most popular cover material, right up there with genuine Classic Leather, and it’s now available as an upgrade for Studio Boxes. These boxes look and feel so beautiful, and we know your clients will love them.  You can order them with all the standard Studio Box options (USB, bow closure and embossing).  The interiors are also Micro Leather, a beautiful touch that really does scream luxury. They are available in depths to suit 10, 15, 20 and 25 mats. Choose from our six Micro Leather colours: Onyx, Shadow, Ink, Powder Blue, Eggshell To View More >>

We came across this lovely Portrait Album with Photography by John Shetron (US) as it went through the bindery. It's a 12x8 Panorama Flushmount Portrait Album with offset-printed Tintoretto pages and a Carbon Buckram cover. Portrait Albums are great for family photography and to commemorate special days – especially a 90th birthday! Panorama Flushmount pages, with no split at the spine, invite big, bold imagery. This 12x8 album allows for a 12x16 full bleed image. John also sent through a great portrait, "The 90-year-old birthday "boy" on the day of his celebration. Although To View More >>

The festive season is a great time to promote yourself and let your clients know how much you appreciate them. There's no doubt that photographs make fabulous personal gifts, especially in a nice mat, frame or canvas.  Personal touches, and adding value to packages, are good ways to have an impact without breaking the bank. 1. Give something away! Everyone loves a freebie. This could be a loose or matted print, or even a Canvas. These items have relatively short turn-around times, so as long as you hold the giveaway far enough in advance, they will have them by Christmas To View More >>

Online galleries are a great way to display your portfolio, but printed portfolios have way more impact . And here's something different again – a "portfolio album". Such an impressive calling card! This particular portfolio is a 10x10 Panorama Flushmount with Fine Art printing — a high-end choice. Panoramas are perfect for big, bold imagery. You can spread a single photograph across a double page spread for major impact — creased, not cut, at the spine.  Q-Books (medium and light) are affordable alternatives. Portrait Albums are To View More >>